Yet another problem client...

topic posted Wed, August 31, 2005 - 6:48 PM by  Primphairdzinr
I had a girl last week that had super curly kinky hair wanted a straightener and color all the same day. I said uh I dont think so. She went on to say her last stylist did both in one day bleached out her hair to a nasty orangey blonde and straightened it. I told her I could do one or the other but not both in one day let alone in one month.

So she opted for the straightener. I had her sign a release form, and told her since her hair was soo curly I could not guarntee all the curl would be gone unless she flat irons it or styles it. She said fine. Well of course it just relaxed her curl to a soft wave since it was ssooo kinky, which was fine because she flat irons every day. I used quantum 2 steps that is all we have at our shop for this procedure. So it looked like a relaxed perm just a slight wave to it. She was happy.

Well she calls and is on my books for the following sunday for hilites, she came in I told the only thing I'd color her hair with was a demi color she wanted brown with her brassy blonde for the hilite. I did not want to but I did it signed another release form, it looked good left the brass as a hilite, and used color sync all over to tone out brass on the rest. She calls today and now wants me to perm, yes a PERM her hair. She says her husband saw her straighter hair and wants it curly again because it is straight on the ends and top regrowth section but curly in the middle. I am like what??? Great what happened?

Oh mi, so I have her come in to see this hair?? Wet it and it is still a nice slight wave even scalp to ends. Not as she described, so I told her absolutly not that the only thing I would do as a professional would be to do some treatments and that is all, she was upset when she left because she didnot know what to do?

Well she left refused the treatments, and I'd say about an hour later on my break I went downstairs and saw her at the other hair shop in the mall getting a PERM!!! Oh mi gosh can you believe it. 3 chemical services in 3 weeks not even 3 weeks. It takes all kinds huh.
  • Re: Yet another problem client...

    Thu, February 2, 2006 - 10:21 AM
    Its amazing how some people just dont listen. I am a cos student with almost 1500 hours and am happy to say I havent had a client like that yet. I know that when I graduate and start working in a salon I will deal with all sorts of interesting people. I just hope that I will be able to deal with them. =)

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